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Online Utility Payment Service

Convenience and customer service for its residents continues to be a top priority for the City of Alcoa. To meet this need, the City of Alcoa is pleased to offer online utility payments and access to utility accounts via the Internet.

What are the benefits?


  • Improves service by giving you, the citizen, online access to your account information at your convenience - 7 days a week

  • Saves time and money by eliminating the need to write a check, find a stamp and rush to get your payment made on time!

  • View current and past usage history - Compare service consumption over a 15-month period to determine usage patterns

What are the features?

  • Pay your utility bill - Use your credit or debit card to pay your utility bill online, including electric, water, sewer and property taxes via the city's website. Note: Payments of $1000 or more can not be made via the online payment system. There is no fee to register and access your account information.

  • Payment history - View your account's payment history, including pending payments.

  • Customer account information - View your account information, including account status and balance, last bill sent, and last payment received. If you have multiple accounts you will view each account individually.

  • Consumption summary information - Display your account's consumption summary information for each meter, including last reading, average daily usage, and period usage.

  • Customer billing history - View your account's billing history, including bill date, due date, balance forward, current charges, and total billed amount.

  • Customer service summary - View your account's service summary information, including the service status, the start and stop dates, and the average charge based on the previous 12 months.

  • Customer billing statement - View your customer billing statement which provides detailed information for a specific bill.


The City of Alcoa has worked to ensure this electronic service is secure and dependable.

Even though you sign up for online utility payment, you will continue to receive a paper bill by regular mail each month. You must access your account each month to pay your bill though. It is not an automatic process like bank drafting. Registration simply allows you the option of paying with a credit card via the Internet and viewing your account online. The city accepts Visa and Mastercard debit and credit cards. Other options available to Alcoa customers for utility bill payment include:

  • Automatic Bank Draft

  • Payment in person or by mail.

  • Payment boxes - Two conveniently located drop-boxes one on Hall Road and one in the Municipal Building parking lot available24-hours a day, seven days week.

At the present time, we are not able to accept check-by-phone or deduct a payment from a checking account online.


To begin using this new service:

  1. You must have e-mail.

  2. Find your account number on your utility bill; it must be entered exactly as it appears on your bill, numbers only, DO NOT ENTER THE DASH. (example: If your account number reads 12345-6789, enter only 123456789, no dash).

  3. You must register and sign on.

  4. You will create your own password; it must have between 3 and 10 characters and can contain any combination of letters and numbers (remember, it's case sensitive).

  5. Once you are registered and your account has been enabled, the registration process is complete and you can sign on and use your own password.

If your utility account is delinquent, disconnected for non-payment, or about to be disconnected, please do not pay the bill through the City of Alcoa Online Payment option.  Instead, please contact Customer Service at 865-380-4700.  The Customer Service staff will advise you regarding payment options in this situation.

If you have questions regarding the online utility payment service, contact us by e-mail at businessoffice@cityofalcoa-tn.gov or by calling our customer service representatives at 865-380-4700.

Vise & MasterCard




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